patient satisfaction of emergency medical services in abadan and khorramshahr hospitals, 2009
نویسندگان
چکیده
patient satisfaction of emergency medical services in abadan and khorramshahr hospitals, 2009 tahery n* , feraidoonimoghadam m , cheraghian b , khazni s received: 22 april, 2010 accepted: 27 july, 2010 abstract background & aims: patient satisfaction is a concept that today has gained high importance in medical care. some experts believe that it is impossible to improve business processes and hospital quality regardless of patients’ needs, expectations, and satisfaction. therefore, this study was carried out to determine satisfaction rate of emergency medical services in hospitals of abadan and khorramshahr. materials & methods: this descriptive study used a two-section self made questionnaire that was filled by 1152 patients referring to emergency departments in abadan and khorramshahr. the data were analyzed using spss. results: the results showed that 50.05% of the studied samples were men, 68.2% single, 74.4% had insurance, and 63.5 % had a history of hospitalization. among the demographic and contextual variables, there was statistically meaningful relationship between satisfaction and age (p <0.001), history of hospitalization (p <0.001), cause of hospitalization (p <0.001) and the structure of hospital. conclusion: patients’ satisfaction of emergency medical services in hospitals was very desirable and dissatisfaction mostly belonged to hospital structure. keywords: patient satisfaction, emergency, urgent address: abadan nursing faculty, ahvaz university of medical sciences, ahvaz, iran tel: (+98) 9183437995 e-mail: [email protected]
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مجله دانشکده پرستاری و مامایی ارومیهجلد ۸، شماره ۴، صفحات ۰-۰
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